Turning complexity into clarity.

When I was on the team at Circuit Board Medics, we identified a promising opportunity to expand into the B2B market, we faced a clear barrier to entry: ISO 9001:2015 certification was a prerequisite for potential clients. With an aggressive six-month timeline and limited resources, I was tasked with designing and implementing a quality management system (QMS) from the ground up and securing certification without disrupting daily operations.

We secured external funding through a state workforce development grant to cover third-party consulting costs. This strategy reduced the financial burden and enabled us to invest in expert guidance while maintaining internal bandwidth.

I led the full lifecycle of the QMS development, from stakeholder alignment and business process mapping to documentation, internal audit training, and change management. By applying Lean principles and focusing on continuous improvement, we not only met the ISO standard but built a system that enhanced transparency, accountability, and operational efficiency.

The result: we achieved ISO 9001:2015 certification in under six months without a single non-conformance. Five years later, the system continues to pass annual surveillance audits with a clean record, supporting our growth and positioning us as a trusted partner in a competitive market.

As our company scaled quickly, our manual HR processes became a bottleneck, slowing down hiring and pulling time from key team members. I led the selection, purchase, and implementation of both an applicant tracking system and a human resource information system to bring structure and efficiency to our hiring process.

Alongside the system rollout, I developed interview guides, standardized onboarding documents, and introduced integrated timeclocks that synced directly with payroll. These tools not only improved the candidate experience but also reduced administrative overhead.

With everything in place, we were able to hire faster and more consistently which helped us keep up with staffing needs and continue driving product innovation.

Our company had outgrown a patchwork of legacy systems that couldn’t scale, lacked integration, and delivered unreliable data. As we expanded, it became clear we needed a modern ERP solution to support operations, improve data integrity, and provide a solid foundation for strategic growth.

I led the end-to-end systems migration, managing the ERP implementation from initial planning through go-live. This included project scoping, timeline and budget management, stakeholder alignment, risk mitigation, and vendor coordination. I also played a hands-on role as a techno-functional consultant, bridging business needs and technical execution to ensure the system was truly fit for purpose.

In collaboration with internal teams and developers, I supported the design and build of a custom production module tailored to our workflows. I worked closely with end users to document requirements, streamline processes, and test functionality, ensuring strong adoption and minimal disruption to operations.

We went live in April. Within a month, the major post-launch issues were resolved, and the quality of data available for business intelligence and strategic planning has been a game-changer. The organization now has visibility and control we never had before, positioning us to scale with confidence.

I've been paying attention to what's happening with AI tools, like most business related professionals, and I want to understand them better. AI has a complicated trajectory that is moving quickly, although not as quickly as some might have us think. It is safe to say, though, that it is here to stay and will be changing things. I wanted to learn how it works as a tool to build tools or sites that I couldn’t before now without a developer or standard platform hosting. I learn best by doing, so I made something.

Waterland Summit is a volunteer coordination platform designed for Des Moines, WA and South King County. It addresses a real community need that didn't have a good local solution. I chose it because it was complex enough to be genuinely useful and specific enough to stay grounded. The goal was to see how far I could take a real software project using Claude as my technical partner, and to find out what it actually takes to get the output intended.

What I learned is that the skill isn't in the prompting. It's in the same things that make any systems project work: knowing what questions to ask, making clear decisions, and reviewing the output with enough rigor to catch what's wrong before it becomes someone else's problem. I went back through the work multiple times looking for gaps. Places where the plan said one thing and the spec said another, or where a decision that seemed reasonable in isolation would have caused a real problem downstream. That part felt exactly like the work I do on any implementation project.

The output is a complete, ready-to-build specification for a full platform. It includes a detailed build guide, an interactive eight-screen mockup, a phased feature roadmap, and documentation designed to hand off to a developer or build on later. It covers everything from user roles and data structure to how the notification system handles different types of volunteers and what the platform costs to run after launch.

The platform will require long term buy in and support to truly be effective, so for now It exists as a portfolio piece and a proof of concept. More than anything it gave me a clear picture of where AI genuinely accelerates the work of web development, where human judgment is still the determining factor of success, and how to tell the difference. There will be new challenges in build and testing phases, like any dev project, but the initial phase is comprehensive and coherent. Check it out here!